SPA & COFFEE BAR UPDATE

Here’s what you need to know for your upcoming visit to our Spa & Coffee Bar:

 

Our Spa is classified as "Personal Services" by the Alberta Government and is not eligible to participate in the "Restrictions Exemption Program". Therefore the following will apply at opening September 21, 2021:

 

Spa Capacity

Our capacity will be restricted to 1/3 of our occupancy load. Please come alone to your appointment. Additional guests will not be permitted to wait for you in the spa due to capacity limits. Newborns and nursing children will always be permitted to join their moms. Our patio is available to enjoy a beverage while waiting for your appointment.

 

Mandatory Masking

Masks are mandatory and must be worn while not eating or drinking. In some cases, masks may be temporarily removed to receive a treatment or service, please discuss this with your Therapist.

 

Social Distancing & Barriers

Our Barriers have been put back in place to provide a barrier between you and your technician and other spa guests.

Please maintain six feet of distance from those around you at all times.

BFF Pedicures and Tapas & Toes

When booking BFF pedicures, guests must be from the same household or are in designated cohorts. Please see the Restrictions Exemption Program for further information regarding Food and Beverage Service.

Restriction Exemption Program - Coffee Bar:

Our coffee bar is following the Restriction Exemption Program. Due to Capacity restrictions, our Coffee bar items will be take-out only. You may enjoy your food or beverage on our patio.

 

In-house food and beverage service will be available to already seated guests if one of the following documents is provided:

 

  • Proof of Vaccination:

    • Single-dose accepted between September 20 and October 25, 2021, if received 2 weeks before the time of service

    • Double doses are required after October 25, 2021

  • Documentation of a medical exemption

  • Proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed)

 

*Once you have provided proof of vaccination or medical exemption once, our team will happily make a note on your client profile that you are able to enjoy in-house food and beverage service from then on.

 

Thank you for your support and patience while we once again adapt to changing policies, mandates and capacity restrictions. If you have any questions, please feel free to contact us at 403-257-9623 .

See you soon!

the willows spa team

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WELCOME TO THE WILLOWS!

We are a full-service spa and licensed coffee bar nestled in the heart of Heritage Pointe, a short drive outside of Calgary city limits. Leave the city behind and visit us!

 

Our specially trained professional and friendly staff are dedicated to giving you the ultimate personal care treatment. Feel at ease at the Willows and enjoy the many services we have to offer.

From our cheese and charcuterie platters to lattes and wine, we encourage conversation, laughter along with our services.

We hope you'll visit us soon and enjoy all the wonderful things The Willows Spa & Coffee bar has to offer.

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client love♡

Linsey is fantastic!! So friendly and does an amazing job. All the staff are very friendly! The spa is very clean and it seems all precautions have been taken to keep everyone safe and healthy!

- Lindsay B.

"Brooklyn was amazing. Informative, fun, and easy going. I am also extremely happy with my results. Thanks Brooklyn!!"

- Cody W.

"Everyone at The Willows are extremely fantastic people. They care about their clients and give the most wonderful service."

- Jayne H.

 

"I always come out of this lovely spa feeling so much better. The staff are committed to making sure every experience is a lovely one. The Willows Spa will continue to be my haven!"

-Lorna M,

"Always welcoming and friendly staff, I love to support local businesses, very clean as always, and great services."

- Adrian G.

"Excellent service and quality. Felt safe and clean, great overall experience."

- Ann R

"Amazing service, exceptionally clean, great staff!!"

- Tamra G.

 

"Clean, excellent service and great pedicure."

- Melissa K.

 

"Excellent service and great staff and nice clean safe place with lovely surroundings and great coffee bar too!"

- Tannis K.

 

"Always receive top notch service!!"

- Tammy M.

"You guys are the best. I have only been twice, but I always feel so comfortable and calm right from when I walk in the door. Everyone who works at Willows is incredibly kind and welcoming."

- Steph C.

 
 

STORE HOURS

Tuesday | 10:00am-9:00pm
Wednesday | 10:00am
-9:00pm
Thursday | 10:00am
-9:00pm

Friday | 10:00am-6:00pm

Saturday | 9:00am-3:00pm

CANCELLATION POLICY

  • Please provide a minimum of 24 hours notice of cancellation. Any cancellations with less than 24 hours notice (or no-shows) will result in a charge for the full amount of the service price on your credit card (or the equivalent deduction from gift certificates).

  • For bookings of two (2) or more people, 48 hours notice of cancellation is required.

  • Arriving late to your appointment will limit the time of your treatment. Your treatment will end at its original time so the next guest is not delayed.​

HOLDING YOUR RESERVATION

- For bookings of $80.00 or higher, a credit card will be required to hold your reservation.

GROUP BOOKINGS

Please contact info@thewillowsspa.com for group booking inquiries. We ask that you include the following details in your request:

- How many guests are attending

- The time + date you are hoping to book in for

- The services each guest is wanting to receive

- Occasion of event

- How we can make your visit extra special!

*An automatic 18% gratuity is applied to group bookings of

four (4) or more people

*Please provide 48 hours notice of cancellation for group bookings.

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Phone Number 403-257-9623

E-mail Address info@thewillowsspa.com

Address

230 Pine Creek Road

Heritage Pointe, AB

T1S 4J9