- We do recommend arriving 5-10 minutes early to your service in order to fill out the new spa client form. This gives you time to relax, explore the space and become familiar with all things Willows! For first-time massage therapy clients, arriving 15 minutes early is recommended in order to fill out your confidential health history form.
- Please provide a minimum of 24 hours notice of cancellation. Any cancellations with less than 24 hours notice (or no-shows) will result in a charge for the full amount of the service price on your credit card (or the equivalent deduction from gift certificates).
- For bookings of two (2) or more people, 48 hours notice of cancellation is required.
- Arriving late to your appointment will limit the time of your treatment. Your treatment will end at its original time so the next guest is not delayed.
HOLDING YOUR RESERVATION
- For bookings of $80.00 or higher, a credit card will be required to hold your reservation.